Water Damage Questions from Castle Rock, CO
Short, straight answers to what Castle Rock homeowners and renters ask about leaks, floods and cleanup.
Common questions
Where is the main shut-off valve?
Usually near the water meter, in the basement, crawlspace, utility room or garage. The Town asks residents not to shut water off at the street.
Who is responsible for the water line?
The Town maintains it up to the property line. From the valve into the home, the pipes are the owner's, including the sewer.
How fast do I need to dry things out?
The EPA advises drying within 24 to 48 hours to prevent mold.
Does insurance cover water damage?
Sudden damage like a burst pipe often is. Flood and slow leaks usually are not. Sewer backup often needs an endorsement.
How do I check a company?
Ask about Town of Castle Rock contractor registration, IICRC certification and proof of insurance.
Can I stay in the house during drying?
Usually yes. The equipment is noisy and runs day and night for a few days.
Can renters call?
Yes. Tell your landlord right away; most building repairs are the owner's responsibility.
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